Your Privacy Our Responsibility
ftn111 is fully committed to protecting the personal information of every user who registers and uses our platform. This Privacy Policy explains in detail how we collect, store, use and protect your data in line with international data protection practices.
Data Protection Commitment
Six Core Privacy Principles of ftn111
Every aspect of how we manage your data is built on the principles of security, transparency and respect for user rights.
Multi-Layer Data Security
All user data is protected with 256-bit SSL encryption technology and stored on servers that meet international security standards. Access to personal information is restricted to authorised personnel only.
Not Sold to Third Parties
ftn111 does not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent. Your data remains under our control.
Full Account Control
You have the right to access, correct or request deletion of your personal data at any time. Requests can be submitted via live chat or our support email, which operates 24/7.
Financial Transaction Privacy
Your deposit and withdrawal transaction details through Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency are handled with the highest financial security protocols and are not stored in plain text format.
Cookie Usage Transparency
We use cookies only to improve the user experience, maintain login sessions and analyse platform usage patterns in aggregate. You can manage cookie settings through your browser.
International Standard Compliance
The ftn111 platform operates under international licensing and complies with data protection guidelines set by regulatory bodies. This policy is updated regularly to reflect regulatory changes.
Why This Privacy Policy Matters
ftn111 is an online betting platform that provides online slot, live casino, sports betting and arcade game services to users in Malaysia. In carrying out these operations, we collect various types of personal information from users who register and use the ftn111.onl website.
This Privacy Policy is provided to inform you of your rights, how your information is managed, and the protection measures we have put in place. By registering an account or continuing to use the ftn111 platform, you are considered to have read and agreed to this policy in full.
Information We Collect
During the account registration process and use of the ftn111 platform, we collect several categories of personal information to ensure services can be delivered safely and in an orderly manner. This information is divided into several main categories:
| Data Category | Type of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, identity card number (MyKad), date of birth | Identity verification and compliance with the 21+ age requirement |
| Account Data | Username, password (encrypted), email, mobile phone number | Account management and secure login |
| Financial Data | Payment methods used, deposit and withdrawal records | Transaction processing and payment verification |
| Technical Data | IP address, device type, web browser, cookie data | Account security and platform usage analysis |
| Activity Data | Game history, betting records, interactions with the platform | Regulatory compliance and service improvement |
We do not collect sensitive information such as medical data or religious information unless required by law or with your explicit consent. All passwords are stored in encrypted format and ftn111 staff cannot view your password in plain text.
How ftn111 Uses Your Information
Personal information collected by ftn111 is used specifically for the following purposes and will not be used beyond the scope stated here without your consent:
- Identity and age verification during new account registration
- Processing deposits and withdrawals through your chosen payment method
- Delivering 24/7 customer support in Malay and English
- Sending account notifications, security alerts and system updates
- Detecting suspicious activity and preventing fraud
- Compliance with reporting requirements to authorities related to international licensing
- Improving the user experience based on usage pattern analysis
- Sending promotional information and bonuses (subject to your communication preferences)
Sharing Information with Other Parties
ftn111 takes a very careful approach when it comes to sharing data with third parties. In general, we do not disclose your personal information to any external entity except in the following circumstances:
- Payment Providers: Information required to process financial transactions is shared with the e-wallet providers and payment services you choose, subject to their own privacy policies.
- Legal Compliance: ftn111 may be required to disclose information to relevant authorities when mandated by a court order or valid legal requirement.
- Regulatory Bodies: In the context of international licensing, certain information may need to be shared with regulatory bodies as part of compliance obligations.
- Technical Service Providers: Technology companies that help us operate the platform may have limited access to technical data, subject to strict confidentiality agreements.
Your Rights as a ftn111 User
As a user of the ftn111 platform, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:
- Right of Access: You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe.
- Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request a correction through your account settings or customer support.
- Right to Erasure: You may request deletion of your account and personal data, subject to record retention obligations set by law and licensing requirements.
- Right to Restriction: In certain circumstances, you may request that we limit the processing of your data while a related issue is being resolved.
- Right to Object: You have the right to object to the use of your data for direct marketing purposes at any time, without needing to provide any justification.
To exercise any of the above rights, contact the ftn111 customer service team via live chat available 24/7 or send us an email. We will process your request within a reasonable timeframe.
How Long Your Data Is Kept
ftn111 retains your personal information only for as long as necessary for the purposes stated in this policy, or for as long as required by law and international licensing requirements. In general:
- Active account data: retained for the duration your account remains active
- Financial transaction records: retained according to the minimum requirements set by regulatory bodies
- Customer support communication logs: retained for a sufficient period to resolve complaints
- Technical data and cookies: retained according to session lifespan or settings you have chosen
After the retention period ends, your data will be securely deleted or anonymised in accordance with ftn111 internal procedures. You may request early deletion by contacting our support team.
Technical and Organisational Protection Measures
ftn111 continuously invests in security infrastructure to ensure your personal information is protected at every level. Among the measures implemented:
- SSL/TLS encryption for all data transmitted between your device and ftn111 servers
- An intrusion detection system that continuously monitors website activity
- Two-factor authentication available for additional login security
- Regular security assessments by independent audit teams
- Mandatory data protection training for all staff who access the system
- Minimum access control policy — staff may only access data required for their assigned tasks
While we take all reasonable steps, no system can guarantee 100% security. We encourage you to use a strong password, not share your login details, and contact us immediately if you suspect any suspicious activity on your account.
Updates to This Privacy Policy
ftn111 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operating practices, legal requirements, or recommendations from regulatory bodies. Any material changes will be communicated to users via:
- In-account notification upon login
- Email to the address registered in your account
- A clear change notice displayed at the top of this page
Continued use of the ftn111 platform after the effective date of any policy change is considered your acceptance of the updated Privacy Policy. We encourage you to check this page periodically to stay informed on how your data is managed.
If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data by contacting the ftn111 customer support team.
Privacy-Related Questions
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ftn111 manages your personal information, our customer service team is ready to assist you:
- 24/7 live chat directly via the ftn111.onl platform
- Email: [email protected]
- Support is available in Bahasa Melayu and English
All privacy-related complaints will be taken seriously and processed in accordance with ftn111's official complaints handling procedure. We aim to resolve any concerns promptly and to your satisfaction.
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